Effective Date: Nov 2024

At AyeScripts, we strive to provide high-quality services that meet your expectations. If you’re not completely satisfied with our services, this Refund Policy outlines the terms under which refunds may be granted.

1. General Refund Eligibility

Refunds are only provided under specific conditions:

  • A written request is made within 7 days of receiving the deliverable.
  • The issue arises from unmet service deliverables or a failure to meet agreed-upon project terms.

Refunds are not provided for:

  • Completed services where deliverables were accepted and approved.
  • Dissatisfaction due to subjective preferences not outlined in the project agreement.
  • Changes to the scope of work after services have begun.

2. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at support@ayescripts.com with your refund request, including your order details and reasons for the refund.
  2. Review: Our team will review your request within 7 business days and may contact you for further clarification or to attempt resolution.
  3. Decision: If your request meets the eligibility criteria, we will issue a refund to your original payment method within 10 business days of approval.

3. Partial Refunds

In cases where a portion of the services was satisfactorily completed, a partial refund may be issued based on the extent of work completed.

4. Non-Refundable Items

The following are non-refundable:

  • Subscription fees for ongoing services after the billing period has started.
  • Rush fees or add-ons for expedited services.
  • Services that require third-party costs (e.g., clip purchases, licensing fees) that have already been incurred.

5. Dispute Resolution

If you are dissatisfied with a decision regarding a refund, please contact us at dispute@ayescripts.com. We are committed to resolving disputes amicably and transparently.

6. Changes to This Policy

We may update this Refund Policy at any time. Changes will take effect immediately upon posting to our website, and continued use of our services indicates acceptance of the updated policy.

7. Contact Information

For questions or concerns about this Refund Policy, contact us:
Email: support@ayescripts.com
Phone: +1 917 245 2273
Address: 111B S Governors Ave, Dover, DE, 19904, USA